PAGCOR Player Protection Program

Responsible Gaming at unagame

At unagame, we believe that gaming should always be fun, safe, and within your control. We are fully committed to responsible gaming — not just because PAGCOR requires it, but because the wellbeing of every Filipino player genuinely matters to us. Whether you're playing slots in Makati, bingo in Cebu, or live casino games in Davao, unagame gives you the tools to stay in control.

21+ Only

PAGCOR Regulated

Self-Exclusion Available

21+

Strictly 21 and Above

Philippine law and PAGCOR regulations require all online casino players to be at least 21 years old. unagame enforces this through mandatory KYC verification for every account.

What Is Responsible Gaming?

Responsible gaming means enjoying online casino games — slots, bingo, live dealer, and more — as a form of entertainment, not as a way to make money or escape problems. At unagame, we want every Filipino player to experience the thrill of gaming while staying firmly in control of their time and money.

The reality is that for most players, online gaming is a fun hobby. But for a small number of people, gambling can become a problem. unagame takes this seriously. We have invested in a comprehensive responsible gaming framework — backed by PAGCOR oversight — to identify at-risk players early and provide them with the support they need.

Responsible gaming at unagame is not just a checkbox. It is a genuine commitment to the Filipino community we serve — from Manila to Mindanao. We believe that a player who games responsibly is a happier, healthier player, and that is good for everyone.

Signs of Healthy Gaming

You set a budget before you play and stick to it

You play for fun, not to recover losses

You can stop playing whenever you choose

Gaming does not affect your work, family, or finances

You treat losses as the cost of entertainment

Warning Signs to Watch For

Chasing losses or betting more to win back money

Borrowing money or selling items to fund gambling

Neglecting family, work, or health because of gaming

Feeling anxious, irritable, or depressed when not playing

Your Protection Tools at unagame

unagame gives every registered player access to a full suite of responsible gaming tools — available 24/7 directly from your account dashboard. No waiting, no forms, no delays.

Deposit Limits

Set daily, weekly, or monthly deposit limits to keep your spending within a budget you are comfortable with. Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling-off period.

Session Time Reminders

Set a maximum session duration and unagame will send you an on-screen reminder when your time is up. It is easy to lose track of time when you are having fun — this tool keeps you grounded.

Cool-Off Periods

Need a short break? Activate a cool-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a cool-off, your account is temporarily suspended and you cannot log in or deposit.

Self-Exclusion

If you feel that gambling is becoming a problem, you can self-exclude from unagame for 6 months, 1 year, 3 years, or permanently. Self-exclusion is processed within 24 hours and is irrevocable for the chosen period.

Reality Checks

Enable periodic reality check pop-ups that display your session duration, total bets placed, and net gaming result. These gentle reminders help you make informed decisions about whether to continue playing.

24/7 Support

Our dedicated responsible gaming support team is available around the clock via live chat. Whether you need help activating a tool, requesting self-exclusion, or just need someone to talk to — we are here.

How to Activate Your Tools

Activating responsible gaming tools on unagame takes less than two minutes. Here is how to do it:

Visit unagame Login and sign in with your registered email and password.

Go to Account Settings

Click your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu.

Choose Your Tool

Select from deposit limits, session reminders, cool-off periods, self-exclusion, or reality checks. Each tool has a simple toggle or input field.

Confirm and Activate

Confirm your selection. Restrictions take effect immediately. You will receive a confirmation email to your registered address.

Quick Self-Assessment

Answer these questions honestly. If you answer "Yes" to two or more, we strongly encourage you to use our self-exclusion tool or contact our support team.

Have you ever spent more money on gambling than you planned to?

Have you borrowed money or sold belongings to fund your gambling?

Has gambling caused arguments or problems with your family or friends?

Do you feel restless or irritable when you try to cut down or stop gambling?

Have you ever gambled to escape problems or relieve feelings of anxiety or depression?

Have you tried to win back money you lost by gambling more?

If you answered yes to 2 or more questions, please consider activating self-exclusion or reaching out to our responsible gaming support team immediately. You are not alone — help is available.

21+

Strictly 21 and Above Only

As mandated by PAGCOR and Philippine law

Age Verification & Underage Protection

The minimum legal age for online gambling in the Philippines is 21 years old, as prescribed by PAGCOR. unagame enforces this requirement strictly and without exception. Every new player must complete a full Know Your Customer (KYC) verification process before they can deposit or play for real money.

KYC verification at unagame requires submission of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, SSS ID, or UMID — along with a selfie for liveness verification. Our verification team reviews all submissions within 24 hours.

If unagame discovers that a player is under 21 years of age, the account will be immediately suspended, all funds will be returned to the source of deposit, and the case will be reported to PAGCOR as required by regulation. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites.

If you suspect a minor is using an unagame account, please contact our support team immediately at [email protected]. We will investigate and act within 24 hours.

Our PAGCOR Commitment

unagame operates under PAGCOR's regulatory framework and is bound by all responsible gaming requirements set out in PAGCOR's Online Gaming Regulations. Here is what that means for you as a player.

🏛️

PAGCOR Regulated

unagame holds a valid PAGCOR license and is subject to regular audits and compliance reviews by the Philippine Amusement and Gaming Corporation.

📋

Mandatory RG Training

All unagame customer support staff undergo mandatory responsible gaming training to identify at-risk players and respond appropriately.

📊

Player Behavior Monitoring

Our systems continuously monitor player behavior for signs of problem gambling. At-risk players are proactively contacted by our responsible gaming team.

🤝

Community Support

unagame supports responsible gaming awareness campaigns in the Filipino community and contributes to PAGCOR's player protection fund.

🛡️

Play Smart. Play Safe. Play at unagame.

Responsible gaming is not about playing less — it is about playing smarter. Set your limits, use your tools, and enjoy the unagame experience the way it was meant to be enjoyed: as entertainment.

⚠️ Gambling is addictive. Know when to stop. 21+ only.

Manage My Account Explore Games

PAGCOR Regulated · 21+ Only · Self-Exclusion Available